Getting started with support
Getting started with support
Welcome — here's how the support system works across every community.
Opening a ticket
The fastest way to get help: hit New ticket in the nav. You'll be asked for a title, a category, and a description. Use plain language; mods read every word.
If something is sensitive (account credentials, payment info, security incidents) — tick the sensitive checkbox before submitting.
How verify links work
Every email and DM you receive from your community's support carries a verify URL like https://support.{community}.me/verify/<short-id>. Click it to confirm the message was actually originated by us.
If you receive a "support" email or DM without a verify link, treat it as a phish.
What's a tenant?
A tenant is a community — ManyRealms, ChillXand, Crossover, ShardKeep, CARES. If you're a member of more than one community, you'll see a dashboard listing all of them. Each community has its own tickets, KB, and staff team.
Why the email-code dance?
We use one-time codes instead of passwords. Each sign-in: enter your email, we send a 6-character code, you paste it back. Sessions last 30 days per community — sign in once and stay signed in. No passwords means no passwords to leak.
Need a human?
If the KB doesn't have what you need, open a ticket. Frontline staff respond first; if it needs project-team attention, they'll route it.